Durham, North Carolina, United States · On-site-Monitored and troubleshot over 100 different systems in operation. -Averaged closing 15-30 tickets per month with a 100% satisfaction rate within a timely manner. -Configured and troubleshoot network switches & servers in multi-vendor environments, including Cisco, Mellanox, Lenovo, Fujitsu, and Brocade. -Automated tasks in ServiceNow CLI using Bash and Python scripts. -Developed training do...