Years of experience: 24

🧑‍💼 C-level ExecutivePartnerships Manager✔️ IT✨ Business Owner👍 Sales & BizDev🗿 HR

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Sidonia's Career Path
Senior Director of Strategic InitiativesJul. 2023 -
Present
ADPSenior Director of Strategic Initiatives
New Jersey, United StatesSpearheaded the development and execution of long-term strategic initiatives designed to drive growth and innovation in the delivery of Benefit Administration Services. Collaborating closely with cross-functional leadership teams to identify and capitalize on market opportunities, increasing attachment rates, boosting client retention, and enhancing the client experience. • Initiated and nurt...
Senior Director Client ExperienceFeb. 2022 -
Jul. 2023
ADPSenior Director Client Experience
Oversee the Executive Council Advisory Board, Client Engagement & Events Team, and manage the Net Promoter Score (NPS) analysis and initiatives. Foster collaboration among Product, Sales, Business Operations, and Engineering teams to elevate customer experiences. Integrate customer service leaders into strategic business discussions to ensure customer-centric decision-making. • Elevated the c...
Senior Director, Client Loyalty, Major Account Services (MAS)Sep. 2018 -
Feb. 2022
ADPSenior Director, Client Loyalty, Major Account Services (MAS)
New Jersey, United StatesOrchestrated client retention initiatives for ADP’s Major Account Services, managing a portfolio with over $100M in annual contract value, improving retention among high-risk clients. Led a team of 19 across Executive Relationship Managers, Relationship Specialists, Client Relationship Coordinators, and Client Loyalty Managers, ensuring the stability of top-tier accounts in the Eastern U.S. A...