Patricia Hudson - IT Telecom Project Manager / Consultant, UCLA

Years of experience: 27

ConsultingCall CenterCustomer Support Representative📝 Influencer or BloggerCall Center SupervisorCall Center Trainer

Trusted by top professionals

Martha Hudson
Preschool Teacher @Hudson Preschool
Verified
Patricia was very helpful my childcare program in the inner city Los Angeles She is very good at designing special programs and administering these programs to completion.

Trust Score

Exceptionally trusted; proven professional excellence.

90%

Patricia's Career Path

Oct. 2013 -
Present

UCLAIT Telecom Project Manager/Consultant

Los Angeles, CASenior Administrative Analyst As a member of the Information Technology Network & Communications Services team, the Communications Project Consultant is responsible for the coordination and delivery of services related to voice, data, and video technologies for a broad array of campus clients with complex or specialized requirements. • Prepared cost estimates for projects of varying sizes. • ...

Oct. 2012 -
Sep. 2013

UnitedHealth GroupBroker and Employer Services

Cypress, CaHandled complex issues on behalf of brokers and employers regarding healthcare laws, HIPPA regulations, the upcoming Affordable Healthcare Act changes in all 50 states and U.S. territories. Demonstrated advanced knowledge of Billing/Finance and Eligibility processes, practices and concepts. Technical support for IT portal systems Employer Eservices/United Eservices. Monitors delegated custome...

Aug. 2011 -
Sep. 2012

Time Warner CableTechnical Support

Hollywood, CA Provided tier 1 technical support for phone, high-speed internet, and cable services.  Answered customers billing inquires as well as having one call resolution. Outcomes when dealing with customers concerns, complaints and trouble shooting issues.