Guadalajara, Jalisco, Mexico- Supported Candidate Tracking internal service migration from monolithic to micro-service-based architecture.
- Assigned to CommScope account. Acted as the direct point of contact for any escalations from first-line engineers. Basically, provided initial support for performing RCA (Root Cause Analysis), retrieving logs and communicating with Dev and Ops Engineers to provide fast tracking to ...
Jiutepec, Morelos, Mexico- Promoted from a senior developer to technical lead, providing support for Mobile Marketing and Real-Time SIM Activation products/teams.
- Collaborated in a team-based, Agile environment to accomplish objectives by deadlines.
- Provided level 3 support, attending tickets and solving production issues.
- Participated in requirements gathering with project stakeholders (PMs, POs, SDMs).
- Part...