Years of experience: 20

United StatesResearcherTraining&Development Specialist๐Ÿงฎ Education๐Ÿ—ฟ HR

Trust Score

Highly reliable; strong professional involvement.

70%
Amber's Career Path
Director, TrainingJan. 2020 -
Dec. 2023
VroomDirector, Training
Columbus, Ohio, United Statesโ˜… Recruited to design, develop, and stand up training and quality assurance functions for a brand-new contact center and customer experience (CX) organization. Immediately assessed organizational needs, identified significant opportunities to formalize customer service processes, and created foundational SOPs and adjacent agent and management training. Led all training functions, developing s...
Media & Communications Manager   Jan. 2016 -
Dec. 2021
Zaftig Brewing CompanyMedia & Communications Manager
Columbus, Ohio Metropolitan Areaโ˜… Developed operations processes, training programs, communications channels, and marketing concepts, enabling the achievement of branding and business development objectives. Drove brand loyalty and customer engagement, coordinated events, and managed projects promoting and growing this craft brewery. Played a key role in launching a second location. โ˜… ยปยป Designed, developed, and implemented...
Director, Learning & Development   Jan. 2013 -
Dec. 2017
priceline.comDirector, Learning & Development
Columbus, Ohio, United Statesโ˜… Oversaw development of training resources for agents (1K agents at the peak) across all sites and products, including domestic, international, and an at-home channel. Accountable for resource utilization, including technology, QA, and VoC within and across work teams. Implemented and managed professional development of teams throughout entire project management lifecycle, including needs / ...

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