Years of experience: 20

United StatesResearcherTraining&Development Specialist🧮 Education🗿 HR

Trust Score

Highly reliable; strong professional involvement.

70%
Amber's Career Path
Director, TrainingJan. 2020 -
Dec. 2023
VroomDirector, Training
Columbus, Ohio, United States★ Recruited to design, develop, and stand up training and quality assurance functions for a brand-new contact center and customer experience (CX) organization. Immediately assessed organizational needs, identified significant opportunities to formalize customer service processes, and created foundational SOPs and adjacent agent and management training. Led all training functions, developing s...
Media & Communications Manager Jan. 2016 -
Dec. 2021
Zaftig Brewing CompanyMedia & Communications Manager
Columbus, Ohio Metropolitan Area★ Developed operations processes, training programs, communications channels, and marketing concepts, enabling the achievement of branding and business development objectives. Drove brand loyalty and customer engagement, coordinated events, and managed projects promoting and growing this craft brewery. Played a key role in launching a second location. ★ »» Designed, developed, and implemented...
Director, Learning & Development Jan. 2013 -
Dec. 2017
priceline.comDirector, Learning & Development
Columbus, Ohio, United States★ Oversaw development of training resources for agents (1K agents at the peak) across all sites and products, including domestic, international, and an at-home channel. Accountable for resource utilization, including technology, QA, and VoC within and across work teams. Implemented and managed professional development of teams throughout entire project management lifecycle, including needs / ...

Amber's Posts

  • 9

    How I can help you

    Offering strategic advice on setting up robust training programs, aligning them to your unique organizational needs. I approach this by: - Conducting a thorough needs analysis - Identifying the key issues to be addressed - Designing a program based on learning principles appropriate for your audience - Implementing the learning strategy - Evaluating its impact and results

  • 9

    People I am looking for

    Seeking collaborations with companies in need of expert training and leadership development. Some of my satisfied clients include: - Priceline.com - Teleperformance - Vroom

  • 9

    Experience & Cases

    With over 20 years of experience in operations management and learning and development, I specialize in operational/task training and leadership development. I've had the privilege to work with businesses of all sizes, delivering customized solutions that drive tangible results.

  • 9

    How to contact

    If you're interested, please fill the form. P.S. If you know a right person, please make an intro or share with him/her the link to this page.

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