Years of experience: 14

IrelandWeb DeveloperProduct ConsultantFounderCustomer ResearcherAdvisor

Trust Score

Highly reliable; strong professional involvement.

70%
Daniel's Career Path
Product Launch SpecialistOct. 2021 -
Present
ShopifyProduct Launch Specialist
RemoteAs a Product Launch Specialist my role is to bridge the gap between RnD and customer-facing teams. I make new product launches a success by gathering context and working closely to align key stakeholders on UI/UX, marketing, GTM, and other key product decisions. I gather feedback and insights from Shopify users through analysis of support interactions, our Sales & Support teams, organize work...
Customer Success SpecialistAug. 2019 -
Oct. 2021
ShopifyCustomer Success Specialist
RemoteAs a Customer Success Specialist, I communicated with Shopify customers across the globe to help them build their e-commerce business and act as an extension to their team. With my strong communication and problem-solving skills, I worked with cross-functional teams to ensure successful customer onboarding, adoption, and retention. I guided Shopify customers through tough problems that entrep...
Account ManagerSep. 2018 -
Aug. 2019
GoogleAccount Manager
County Dublin, Ireland ยท On-siteAs an Account Manager in the Onboarding team, I worked to build a strong pipeline of small and medium businesses across the UK, Ireland and Turkey to deliver tailored digital marketing strategies and solutions with the Google suite. Post-sales, I engaged with these customers to develop digital advertising solutions to meet their growth goals and business objectives through the right mix of br...

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