Years of experience: 13
United StatesTech SupportSystem Analyst✔️ IT
Trust Score
Highly reliable; strong professional involvement.
LaJuane's Career Path
Aug. 2021 -Aug. 2025
The ClareDirector Of Information Technology
Chicago, Illinois, United StatesAdminister IT operations, infrastructure, system implementations, and vendor relations while overseeing the internal help desk serving both staff and residents. Headed IT governance efforts in compliance with industry standards, data privacy laws, and cybersecurity protocols. Managed multi-vendor relationships to ensure cost-effective solutions, enhance service delivery, and improve performan...
Jan. 2019 -Jan. 2021
The ClareIT Manager | IT Support Technician
Chicago, Illinois, United StatesLed IT operations for two locations by overseeing Level I technicians and ensuring effective tech support, system uptime, and operational efficiency. Collaborated with senior leadership to align IT services with organizational goals by providing data-driven insights to influence strategic decisions. Led technical operations during the 2020 ownership transition by facilitating business continu...
Jan. 2017 -Jan. 2018
Version2, LLCIT Consultant
Chicago, Illinois, United StatesDelivered help desk support for Windows, Mac OSX, Office 365, and other common business applications by ensuring prompt resolution of issues and maximizing client productivity. Worked with the technical sales account manager to develop tailored project plans in line with client's business goals and budget constraints. Provided remote and on-site managed IT services to a diverse client base to...