Years of experience: 21

TrainingCustomer Success👍 Sales & BizDev🧨 Consulting✔️ IT

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Phil's Career Path
Voice Over ArtistApr. 2014 -
Present
FreelanceVoice Over Artist
Provide narration for e-learning courses and explainer videos from my home studio.
Senior Technical Training SpecialistApr. 2014 -
Present
New Relic, Inc.Senior Technical Training Specialist
Portland, OregonFounded in 2008, New Relic creates web-based tools for application performance monitoring and digital intelligence; it employs about 1,800 people. As the first customer trainer in the company’s Customer Success organization, my assignment was to create a product training curriculum and teach customers how to effectively use New Relic’s products. • Using Action Mapping, determined which tasks ...
Technical TrainerMay. 2005 -
Apr. 2014
Fiserv (formerly Corillian Corporation)Technical Trainer
Hillsboro, OregonFiserv employs over 20,000 people in 155 locations worldwide; my division created software for online banking and bill payment. I taught customers how to use Corillian products, and developers (both internal and external) how to create online banking applications on the Corillian platform. • Developed and delivered instructor-led training for developers and system administrators. • Developed ...

Phil's Posts

  • How I can help you

    I will help you develop practical, hands-on technical training so your customers or employees can use, demo, or sell your products more effectively.

  • Experience & Cases

    With my extensive background as a software developer, I understand the challenges your customers and employees face and can speak their language. I also have over 10 years’ experience as a technical trainer. I create training that is engaging and practical, never boring.

  • How to contact

    If you're interested, please fill the form. P.S. If you know a right person, please make an intro or share with him/her the link to this page.

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