Cluj-Napoca, Cluj, RomaniaGlobal QA Management
- Enhanced communication between managers, employees, and stakeholders, raising ESAT & CSAT
- Managed Global QA CSR events, ensuring internal communication
- Consistently delivered monthly reports and analyzed QA services success through key metrics
- Spearheaded development of a customized QA onboarding program, including induction materials, tools training, and knowledg...
Cluj-Napoca, Cluj, RomaniaGlobal QA Learning and Development:
- Designed, developed, and delivered innovative eLearning modules, workshops, and training programs (utilizing audio/video) to support corporate objectives
- Partnered with subject matter experts and internal stakeholders to ensure training effectiveness and alignment with organizational needs
- Developed evaluation plans and used feedback from surveys and ...