Group RoleA program of transformational works is underway to improve foundational customer service
• Scoped efficiency projects for a projected $3.6mill per annum saving in quoting, service discipline, inventory controls and purpose alignment • Co-envisioned the roadmap for service excellence, defining service metrics, scoped and built an E-despatch system, proof of delivery
• Incepted a proactive proj...
Melbourne, Australia · On-siteBuilt a niche consultancy service, navigating ERP, supply chain software, and development intricacies for clients across the manufacturing, hospitality, and retail sectors • Created a holistic franchise model, catapulting a sushi brand to 88 fresh locations • Designed a production system with waste analysis tools, cutting waste costs by 2.1% and $1.47mill • Business process re-engineering, as...
Melbourne, AustraliaProject ran concurrently with GM role
Project - Supply chain/merch planning transformation project – PRINCE2 framework - Introduction of lean principles and Kaizen continuous improvement - Re-engineer of supply chain capability for stock - Improvement of picking inaccuracy from 4.1% to 0.7% - Improved picking volume capability by 36% with improved flow and process