Years of experience: 25
Call Center SupervisorCall CenterBusiness AnalystConsulting
Trusted by top professionals
Trust Score
Exceptionally trusted; proven professional excellence.
Curtis's Career Path
Jul. 2024 -Present
TravelersSenior Workforce Consultant
Richardson, Texas, United StatesConstruct new and maintain existing long-term models, short-term forecasts, and ad-hoc modeling to inform staffing, budgeting, workload distribution, and strategic and tactical leadership decisions supporting service objectives.
I serve as a subject matter expert for the workforce management discipline and related technologies while acting as a trusted advisor supporting a highly dynamic, com...
Dec. 2021 -Feb. 2024
MedicaStrategic Workforce Planning Manager
Remote• Analyze complex data, identify patterns and trends, and use this information to develop and implement effective strategies.
• Collaborating with operations leaders to understand current and future workforce needs to ensure alignment of workforce plans with overall business strategy.
• Analyzing workforce data to identify trends and patterns and making recommendations for improving workforce...
Jun. 2014 -Dec. 2021
AonWorkforce Planning Manager
Alpharetta, Georgia, United States• Develop and implement a strategic workforce plan that aligns with the firm’s global business objectives.
• Developed solutions and strategies for Real-time monitoring, Reporting, Scheduling, and Forecasting processes.
• Collaborate with business leaders to understand their workforce needs and identify skills gaps.
• Monitor industry trends and best practices related to workforce planning an...