Atlanta, Georgia, United StatesDesigned and implemented the Enterprise Organization's hiring, training, and coaching process.
Developed and implemented Standard Operation Procedures, Operation Policies for the Support team and the Deployment Team
Deployed and implemented a continuous improvement plan to achieve 30% improvement weekly and maintain the SLO over 90% over the last 10 months.
Currently leading the highest-perfo...
Canoga Park, CaliforniaCreated and Implemented Standard Operation Procedures and Policies for the Service Desk.
Created and Implemented Standard Operation Procedures and Policies for Service Dispatch
Created and Implemented KPIs for the Service Desk
Migrated PSA from Kaseya to CW Manage
Migrated from knowledge base from IT Glue to Hudu
Hired, trained, and coached Service Desk and Professional Services Engineers.