Years of experience: 11

PartnerPartnerships ManagerEvent ProduceršŸ’ø MarketingšŸ’¼ C-level ExecutivešŸ‘ Sales & BizDev

Trust Score

Highly reliable; strong professional involvement.

60%
Aline's Career Path
Project ManagerOct. 2022 -
Present
DesenformaProject Manager
RemoteProject management for professionals and brands, leveraging expertise in strategic planning, creative problem-solving, and marketing.
Managing PartnerMar. 2022 -
Nov. 2022
ETdogManaging Partner
Online Canine Education and Therapy Platform. We translate the canine world to help you maintain a healthy relationship with your pet. In our first year of existence, we achieved: - 120 leads, with a 50% conversion rate - 80 dogs treated - A team of 5, including the two founders and several supporters I was responsible for managing customer strategy, developing operational processes, and co-c...
Head of CXSep. 2021 -
Sep. 2022
DakiHead of CX
SĆ£o Paulo (remote) Ā· Remote- Developed and documented customer experience processes in a user-friendly knowledge base, setting a benchmark for other countries. - Architect of the first chatbot, achieving over 60% retention in customer contacts, reducing response times by 70%, and enhancing client satisfaction. This model became a standard across other countries. - Established urgency-based workflows for handling custom...