Online Canine Education and Therapy Platform. We translate the canine world to help you maintain a healthy relationship with your pet. In our first year of existence, we achieved:
- 120 leads, with a 50% conversion rate
- 80 dogs treated
- A team of 5, including the two founders and several supporters I was responsible for managing customer strategy, developing operational processes, and co-c...
SĆ£o Paulo (remote) Ā· Remote- Developed and documented customer experience processes in a user-friendly knowledge base, setting a benchmark for other countries.
- Architect of the first chatbot, achieving over 60% retention in customer contacts, reducing response times by 70%, and enhancing client satisfaction. This model became a standard across other countries.
- Established urgency-based workflows for handling custom...