Years of experience: 10
Investor & VCEngineerSportsEntertainmentITUnited States
Trust Score
Exceptionally trusted; proven professional excellence.
Jason's Career Path
Mar. 2022 -Present
LenovoNA Premier Support Technical Lead
St Petersburg, Florida, United StatesAssist in overseeing the TSS floor chat by offering effective troubleshooting strategies to team members, aiding them in resolving issues to meet customer satisfaction. Take charge of technical escalations from team members that require team lead approval or needs team lead assistance to resolve. Collaborate with fellow Team Leads to effectively handle escalations received in the Premier Esca...
Nov. 2020 -Mar. 2022
LenovoNA Premier Support Technical Support Specialist
Morrisville, North Carolina, United StatesTeam Lead fill-in as needed, helping manage the TSS floor chat. Providing best troubleshooting practices to team members to help them isolate and resolve the issue to the customers satisfaction. Manage any technical escalation that comes from a team member, that they are unable resolve or anything they need team lead approval on. Mentor new hires to help train them on how to do the Premier Su...
Sep. 2018 -Nov. 2020
LenovoAssistant IT Coordinator
Morrisville, North Carolina, United StatesAssist the IT Site Coordinator with any projects or issues relating to the IT Infrastructure, point of contact when the IT Site Coordinator is away or unavailable. Team lead for a team of six Deskside Support Engineers for US&CA, who provide support to 3,500 employees. Handle escalations to Deskside Support from users on open tickets, also review low rated ticket surveys and review them with ...