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Years of experience: 16
ITPythonUnited StatesBackend DeveloperFrontend DeveloperML Engineer
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Craig's Career Path
Dec. 2014 -Present
AtlassianPrincipal Support Engineer 1
Austin, TXAt Atlassian, I am responsible for orchestrating technical support for the company’s largest clients of Bitbucket Server and Data Center. I consistently resolve technical issues and Bitbucket escalations for AMER based clients, and deliver expert user support, serving as an integral member of the Enterprise Support team. I serve as liaison between the Developer and end users, bridging the gap...
Jan. 2012 -Oct. 2014
Hewlett-PackardTechnical Account Manager
Austin, Texas, United StatesAs Technical Account Manager, I built long-term, positive relationships and delivered solutions selling techniques, ensuring customers were taking full advantage of products and services offered by Hewlett-Packard (HP). I was continually recognized for delivering exemplary service, and transforming unsatisfied customers into delighted customers. Once, I turned around a negative customer relat...
Jun. 2009 -Mar. 2012
Hewlett-PackardSenior Software Support Engineer
Denver, Colorado, United StatesAS Senior Software Support Engineer, I delivered exemplary customer service and technical support to HP customers on Performance Center and LoadRunner. I also trained and coached new team members, and delivered in-depth technical support to colleagues. A few of my key achievements included:
► Developed and executed strategies to consistently meet or surpass business objectives, and was recogn...