Years of experience: 10

Customer ResearcherSales & BizDevEngagement ManagerConsultingPersonal AssistantProject Coordinator

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Katie's Career Path
Service CoordinatorFeb. 2024 -
Present
Hamra JewelersService Coordinator
Scottsdale, Arizona, United StatesAs a Service Coordinator at Hamra Jewelers, I facilitate the repair and maintenance of high-end jewelry and timepieces, ensuring exceptional customer service. Our store is an authorized dealer of Rolex and Patek Philippe, requiring me to liaise directly with these prestigious brands on behalf of both the store and our valued customers. Key Responsibilities: ✔Customer Service: Provide personal...
OwnerNov. 2022 -
Present
Katie Pauline SolutionsOwner
Phoenix, Arizona, United StatesA great way to learn new things is to do new things! I've been fortunate to find interesting people to help out in their businesses, personal goals, or even just their day-to-day lives. ✓ Project Management: Skilled in navigating the complexities of project management, I excel in coordinating diverse initiatives with a focus on technology and innovation. My recent endeavor in leading the deve...
Head Designer & Assistant Boutique ManagerDec. 2020 -
Dec. 2021
Hardy Brothers JewellersHead Designer & Assistant Boutique Manager
Melbourne, Victoria, AustraliaThis role entailed wearing several hats and balancing multiple priorities (design, customer service, CRM, inventory control, visual merchandising, etc.). Though I was busy, I successfully grew our client base as well. ✓ Reversing Low Performance: When hired, I inherited 70+ outstanding orders, many from frustrated customers. Within 2 months, I had delivered 60% already, created plans for the ...

Katie's Posts

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    How I can help you

    I enhance customer service through reviews and consultations, aiming to boost processes and ratings. My edge: luxury retail expertise, global top 25 store experience, and dual insights from in-store and head office roles.

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    People I am looking for

    Seeking collaborations with: - Retail brands - Hospitality sectors - Software companies

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    Experience & Cases

    Achievements: - Managed 250+ high-end jewelry repairs worth $500k - Tripled client base with new employee systems - Pursuing a master's in industrial-organizational psychology Clients: Rolex, Patek Philippe, Gucci, Longines, Omega.

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    How to contact

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