Years of experience: 17
United StatesStartup FounderSupport SpecialistSales & BizDev🐦 DesignData Entry
Trust Score
Exceptionally trusted; proven professional excellence.
Edward's Career Path
Mar. 2024 -Present
EssentraService Desk Team Lead
Houston, Texas, United StatesCall and ticket quality
1:1 weekly performance reviews and corrections
Escalations to L3 groups Global team US/EMEA/APAC
Oct. 2023 -Feb. 2024
Randstad Digital USIncident Manager
9500 I-10 East, Baytown TX 77521Monitor all global help desk/ desktop ticket groups and ensure SLA compliance. Look for patterns across sites and offer solutions. Create ticketing templates to ensure proper data capture and quality of documentation. Report to senior management and training possibilities and provide instant coaching
Mar. 2022 -Sep. 2023
Randstad Technologies USDesktop Support Supervisor
Baytown, Texas, United StatesSupport desktop functions and prepare for manager role. Mentor technicians and work with level three groups.
Technical Coordinator for the OneDrive conversion
Manage windows 10-11 migration for the site
Introduced new workflows and improved efficiency Maintained multiple site’s safety protocols for technicians Coordinate inter site relations for over 25 technicians and managers