Years of experience: 12

Blog ManagerEditorProofreaderContent WriterCopywritingCRM manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Rachna's Career Path
Customer Relationship Management SpecialistOct. 2024 -
Present
Lals GroupCustomer Relationship Management Specialist
Dubai, United Arab EmiratesMom Store, Homes r Us, Carter’s, US Polo Assn. - Spearheading in-store CRM strategies and integrating them with digital channels to deliver seamless omnichannel customer experiences. - Managing customer engagement across four distinct retail brands, each with unique audience profiles and business goals. - Designing and executing data-driven campaigns using customer segmentation, lifecycle tri...
Assistant Manager CRMOct. 2022 -
Sep. 2024
Mumzworld.comAssistant Manager CRM
United Arab Emirates- Build email, push notification and in-app programs that support the lifecycle marketing strategy, including onboarding, activation, engagement, and retention. - Maintain the CRM content calendar for daily as well as customer lifecycle journeys - Drive experimentation agenda and roadmap for consumer growth marketing efforts across CRM channels - Report on performance against critical metrics...
Assistant ManagerOct. 2021 -
Oct. 2022
Landmark GroupAssistant Manager
United Arab Emirates• Create and manage content for all marketing channels including email, SMS, social, push and more. • Project management for multi-channel initiatives that include email, SMS, push notifications as well as social media. • Plan & execute multiple customer lifecycle journeys that span 365 days of the member’s journey with the brand including Welcome, Birthday, Enrollment Anniversary, Churn and ...

Rachna's Posts

  • 6

    How I can help you

    Strategically selling your products or services by refining the language and tonality of your ads. Ensuring the right message reaches your customer is our competitive advantage. We aim to: • Boost your brand recognition. • Enhance customer engagement. • Increase conversion rates. • Optimize ad performance.

  • 6

    People I am looking for

    We are seeking collaborations with organizations such as: • National Geographic - An opportunity to reach a global audience. • HSBC - A chance to work with a trusted international financial institution. • Pondicherry Tourism - A platform to promote a unique and beautiful location.

  • 6

    Experience & Cases

    Our previous accomplishments include creating compelling copy for various platforms such as print, digital, and television commercials. We have successfully served a diverse range of clients including: • Small businesses - Helping them establish a strong online presence. • Start-ups - Assisting them in building their brand identity. • Medium-sized businesses - Helping them to expand their reach and influence.

  • 6

    How to contact

    If you're interested, please fill the form. P.S. If you know a right person, please make an intro or share with him/her the link to this page.

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