Years of experience: 21
United States✔️ ITSystem AnalystProject ManagerTech SupportData Analyst
Trust Score
Highly reliable; strong professional involvement.
Oliver's Career Path
Sep. 2022 -Present
Georgia Institute of TechnologySenior Application Support Analyst (ServiceNow Product Owner) - Administrative Services Center
• Provide senior-level application support and troubleshooting for complex technical issues.
Collaborate with cross-functional teams to analyze and resolve application-related incidents and problems. • Lead efforts in designing, implementing, and maintaining support activities for critical applications.
Develop and maintain documentation, including standard operating procedures and knowledge ...
Jun. 2020 -Sep. 2022
Georgia Institute of TechnologySenior IT Support Professional - College of Computing
• Lead in understanding business needs of the unit supported to define new solutions. • Provide expert technical advice and/or leadership to technical teams. • Diagnose and resolve highly complex technical problems. • Deliver technical related presentations to other systems support personnel and unit administrators. • Update and maintain packages within SCCM, and JAMF. • Generated information...
Apr. 2018 -Jun. 2020
CXtecSenior Technical Specialist
Norcross, GA