Years of experience: 9
ITSales & BizDevUnited StatesTech SupportAccount Manager
Trust Score
Highly reliable; strong professional involvement.
Jocqueline's Career Path
Dec. 2021 -Present
Real GeeksClient Success Manager
Dallas, Texas, United States · Remote• Effectively manage customer relationships throughout the onboarding process, ensuring a positive start to the relationship and driving customer satisfaction.
• Successfully onboarded over 200 new clients, achieving a satisfaction rating of 96%.
• Developed and executed an engaging and effective onboarding experience, reducing client churn by 15%.
• Conducted analysis of the current client o...
Jul. 2019 -Nov. 2021
Charlotte's WebCustomer Success Specialist
Denver, Colorado, United States · Remote• Proactively engage with customers via phone, email, and chat, answering questions and providing product, service, and shipping information.
• Build and maintain strong customer relationships, fostering loyalty and driving repeat business.
• Resolve customer concerns by identifying core issues and offering effective solutions, reducing the escalation rate.
• Maintain detailed records of acti...
Jun. 2016 -May. 2019
Bright HorizonsCustomer Success Manager
Broomfield, Colorado, United States · Remote• Guide clients with billing, reconciliation, funding requirements, and any other program concerns they have, ensuring timely and accurate resolution.
• Manage incoming calls for the EdAssist Tuition Assistance line of business, entering client application submissions, making academic advising appointments, etc.
• Educate clients on Bright Horizons' EdAssist program, policies, and procedures,...