Years of experience: 12

Food ManufacturingMalaysia🔥 Startup Founder💸 Marketing🗿 HR🧨 Consulting

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Nor Nabila Tasha's Career Path
Team ManagerJan. 2024 -
Present
GX BANK BERHADTeam Manager
Malaysia, Petaling JayaManaging the team Oversees daily operations to ensure department’s SLA meets
Customer Support Team Lead (APAC)Sep. 2022 -
Jan. 2024
WiseCustomer Support Team Lead (APAC)
Malaysia, Kuala Lumpur- Lead a customer support team of 15 in APAC region (KL office) to streamline inquiry and complaint management, driving operational excellence and customer satisfaction. - Motivate and guide the customer support team, fostering a culture of continuous improvement and resilience. - Devise customer feedback analysis strategies to identify service gaps and implement targeted training interventio...
CaregivingJun. 2022 -
Sep. 2022
Career BreakCaregiving
Federal Territory of Kuala LumpurAmidst the challenges posed by the COVID-19 pandemic, a significant life event unfolded. In summary, I embarked on a break to assume the role of a caregiver for my mother, who was recuperating from post-COVID complications that eventually led to the diagnosis of a heart condition, exacerbated by pre-existing health conditions. I learned a lot how to take care of an elderly that requires physi...

Nor Nabila Tasha's Posts

  • 2

    About myself

    With a decade of expertise in Customer Experience and Service, I have driven significant process improvements, enhancing efficiency and customer satisfaction.

  • 2

    Job Description

    Passionate about dynamic startup environments, I am eager to contribute to innovative teams, leveraging agility and creativity for impactful growth.

  • 2

    How to contact

No responses yet
0
  • 0

    How I can help you

    As a team leader, I efficiently manage a team and oversee daily operations. With 6 years of leadership experience in FinTech, Banking, and Forex, I bring proven expertise in guiding teams towards success.

  • 0

    People I am looking for

    Seeking partnerships with startups and established firms to leverage my leadership skills and industry insights for mutual growth and innovation.

  • 0

    Experience & Cases

    - 6 years in leadership, middle management - Startup expansion experience - FinTech, Banking, Forex - Managed and coached agents (grow as Team Leader, Trainer) - Reduced backlogs by 30%+ - Previous Employer: WISE, CIMB BANK, FOREX (Broker)

  • 0

    How to contact

No responses yet
0
  • 234

    About myself

    👋🏻 I’m in a leadership role (mid) 5 years 🖇️ Background in FinTech, Forex, Insurance, Banking, Telecommunications 🔥 Love to explore knowledge & open to any opportunities ☕️ Coffee, black no sugar

  • 234

    Interesting topics

    👉🏻Leadership 👉🏻Improving efficiency, productivity, and profitability by implementing strategic 👉🏻Financial interest 👉🏻Continuous improvement by learning (and up skill)

Responded by 12 people
3