Years of experience: 13

United StatesTech SupportSystem Analyst✔️ IT

Trust Score

Trustworthy; active professional engagement.

50%
Will's Career Path
IT Support EngineerOct. 2023 -
Present
Thinc ForwardIT Support Engineer
Network Analyst AssociateApr. 2021 -
Present
City of AsheboroNetwork Analyst Associate
Expert in configuring and maintaining network security measures to optimize efficiency and protect critical systems. Spearhead the implementation and configuration of Access Control Lists (ACL) with dynamic VLAN to ensure secure and streamlined network access district-wide. Proactively manage account creation and maintenance in Active Directory, DHCP, and DNS to ensure the seamless operation ...
Computer TechnicianJul. 2020 -
Apr. 2021
City of AsheboroComputer Technician
Asheboro, North Carolina, United StatesProficiently handled Chromebook repairs and maintenance to ensure optimal functionality for students and staff. Managed the help desk using the GLPI ticketing system, efficiently tracking and resolving technical issues reported by users. Assisted with Smartboard panel repairs, maintaining interactive teaching tools for educators. Provided expert technical support to end-users, troubleshooting...

Will's Posts

  • How I can help you

    Offering comprehensive IT support with a focus on enhancing network security and operational efficiency. Our services include the implementation of Access Control Lists (ACL) with dynamic VLAN for secure access, managing Active Directory, DHCP, and DNS for smooth operations, and deploying Interactive Display panels and iPads using Microsoft Intune. We collaborate for risk mitigation and policy implementation, provide technical support, and manage Ruckus ICX switches and Ruckus Access Point firewall for optimal performance.

  • People I am looking for

    Seeking all types of clients who value secure, efficient, and cutting-edge IT solutions. Our broad expertise in various IT systems and problem-solving skills make us flexible and adaptable to cater to diverse client needs and demands.

  • Experience & Cases

    Our past achievements include innovative network security implementation, enhancing educational technology infrastructure, and comprehensive device and network management in the K12 District. Each success story stands as a testament to our commitment to providing quality IT support and solutions, contributing to improved operational efficiency and an enriched educational environment.

  • How to contact

    If you're interested, please fill the form. P.S. If you know a right person, please make an intro or share with him/her the link to this page.

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