Years of experience: 17

Call CenterCustomer Support RepresentativeSupport SpecialistCall Center SupervisorTechnical Support AgentData Entry

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Dennis Joel's Career Path
Phone Customer SupportMar. 2024 -
May. 2024
wedüPhone Customer Support
• Answer inbound calls from customers promptly and professionally. • Assist customers with updating their account information, such as billing details, contact information, and preferences. • Document customer interactions and maintain accurate records in our database.
Customer Support Team LeadApr. 2020 -
Mar. 2023
Wearsafe LabsCustomer Support Team Lead
Hartford, Connecticut Area
Tier II Payment/Customer SupportJan. 2020 -
Dec. 2023
SkillshareTier II Payment/Customer Support
New York, United StatesProvide high-quality email support to Skillshare members on their payment issues Communicate with the rest of the Support Team to surface issues, learn new workflows and processes

Dennis Joel's Posts

  • About myself

    With extensive experience in SaaS and e-commerce, I've excelled in live chat and support roles, handling complex issues with empathy and precision. As a Team Lead at Wearsafe Labs, I enhanced workflows and trained new agents, ensuring high-quality service.

  • Job Description

    Seeking a dynamic role that merges my customer support skills with a passion for technology. I aim to join a collaborative, mission-driven team where I can contribute meaningfully, continue learning, and support a product I truly believe in.

  • How to contact

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  • How I can help you

    I ensure customer satisfaction by managing support tasks efficiently. Starting with system checks, I prioritize urgent tickets, deliver clear solutions, and document interactions. My proactive approach aligns with team goals, enhancing product and customer experience.

  • People I am looking for

    - SaaS, e-commerce, health & wellness, tech industries - Tier 2 support, payment issues, account escalations - Customer Support Team Lead, team management, workflow improvement - Order inquiries, product questions, HIPAA-aware support

  • Experience & Cases

    - Billing errors, duplicate charges, refund requests - Technical troubleshooting, app syncing, bug escalation - Order tracking, return requests, pre-sale inquiries - Subscription questions, medication deliveries, account updates

  • How to contact

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