Years of experience: 15
Business Owner🧨 Consulting🧮 Education✨ Business OwnerBusiness AnalystPostGraduate
Trust Score
Highly reliable; strong professional involvement.
Ruth's Career Path
May. 2023 -Present
Competitive Capabilities InternationalClient Support Manager
Cape Town, Western Cape, South AfricaLead the support team and ensure exceptional service delivery excellent leadership
abilities, and a proven track record of success.
Leadership and Team Management:
- Provide clear direction, guidance, and support to the team.
- Foster a positive and collaborative work environment, promoting teamwork and
employee engagement.
- Set performance goals and provide ongoing feedback, coaching, and m...
Mar. 2022 -Apr. 2023
KingMakersDirector CS Operations
Cape Town, Western Cape, South AfricaLead, develop and implement the Customer Operations strategy for KingMakers.
Lead a senior operational management team with responsibility for customer service, payments and fraud. strive to improve customer service by setting clear accountable performance measures.
Full budget responsibility for the department. Prepare annual budgets based on the business strategy and manage that budget thro...
Feb. 2020 -Jan. 2023
Bolt Global Service Delivery Lead
Johannesburg, Gauteng, South AfricaDesign, develop, implement and manage Suppliers within Customer Support to ensure healthy, productive support solutions. Maintaint effective engagement and delivery of Bolt’s Outsource Suppliers contractual commitments.
Supporting teams to drive and own an effective Customer Support Outsourcing lifecycle - including all activities related to identification, onboarding, performance management ...