Washington D.C. Metro Area · Remote• Conducted thorough research on customer preferences for product adaptation and optimization, leading to an increase in user engagement of 60%.
• Utilized experimentation to evaluate and optimize value creation approaches, resulting in a 23% increase in customer retention rate.
• Uncovered user insights by researching buyer personas & developing empathy maps, revealing 17 refinements to enha...
Austin, Texas Metropolitan Area · Remote• Spearheaded integration of legacy systems with Salesforce, combining up to 15 separate systems, resulting in streamlined processes & increased customer satisfaction by 20%.
• Crafted cross-functional sprint plans to execute key product initiatives, resulting in a 38% increase in customer engagement & satisfaction.
• Managed a team of technical product owners to successfully launch 10 produc...
Hedge Fund Company, NY
Implemented investment portfolio business analytics visual dashboard for high-net-worth clients with high security, simple, and easy user interface.
Elicited requirements for Order Management and Order Fulfillment product enhancements/new features; Prioritized and maintained the product backlog and facilitated all Scrum events (Standup, Refinement, Sprint Planning, Spri...