- Supported the strategic and operational development of the company’s core payment services, working directly with the Head of Operations and executive leadership.
- Oversaw daily operations across onboarding, payment processing, risk management, and compliance, ensuring streamlined internal collaboration.
- Led cross-functional initiatives with IT, Legal, Compliance, AML and Client Support ...
- Led the full onboarding process for inbound and sales-driven clients, ensuring smooth and compliant integration into the company’s services.
- Worked closely with the Product Management team to implement a company-wide CRM system, migrating business processes and improving operational efficiency.
- Initiated and conducted negotiations with prospective payment processors to expand the compan...
Riga, LatviaThe main goal of the position is to create a new approach to the company's customer service, which included creating a new team for fast, partly automatic, and effective customer service. Building and adjusting all business processes within the company for efficient and successful communication between the team, divisions, and regional offices, also developing a technical product that is aime...