José's Posts
- José Rato
Customer Service Director @Leroy Merlin
is willing to share expertiseElevating Customer Service Efficiency How I can help you
Embarking on a journey of defining and refining Service Level Agreements (SLAs) to meet your unique needs. We'll conduct an in-depth review of your existing structure and strategy, aiming to pinpoint potential areas of improvement that will set you apart from your competition.
People I am looking for
We are looking to partner with clients who are: - Passionate about customer service excellence - Seeking innovative solutions to existing challenges - Ready to invest in their team's growth and development
Experience & Cases
With a proven track record of implementing new automation in customer service, we've empowered managers and customer service directors to streamline their processes. Our previous successes include: - Reducing response times - Increasing customer satisfaction rates - Improving team productivity
How to contact
If you're interested, please fill the form. P.S. If you know a right person, please make an intro or share with him/her the link to this page.
- José Rato
Customer Service Director @Leroy Merlin
is willing to share expertiseOffer: Streamlining CS and Sales Strategy How I can help you
From implementing customer service CRM to defining the core strategy of your department; I meticulously assess the organization and structure of your service. I lay out a detailed roadmap for proper implementation and establish high-quality standards. This unique approach sets me apart from the competition.
People I am looking for
I'm on the lookout for clients like Leroy Merlin, Futureplan, and Go4Mobility who are in need of a strategic overhaul in customer service and sales. My services are tailored to enhance your business operations.
Experience & Cases
My track record includes a comprehensive review of CS strategies and restructuring of personnel. My clientele includes CEOs who have seen tangible improvements in their business operations due to my interventions.
How to contact
If you're interested, please fill the form. P.S. If you know a right person, please make an intro or share with him/her the link to this page.