Years of experience: 19

HRConsultingC-level ExecutiveITUnited StatesCOO

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Sharon's Career Path
Associate Director ReadinessAug. 2021 -
Present
UnitedHealth GroupAssociate Director Readiness
United States• Collaboration with project teams to implement new procedures and critical thinking to mitigate risks that deliver organizational readiness for critical National / Key Account Spotlight client relationships and impacting the healthcare experience of millions of members. • Readiness leadership for customer service migration of 200 agents through an end-to-end system expansion across three dis...
Business Process ConsultantJun. 2012 -
Aug. 2021
UnitedHealth GroupBusiness Process Consultant
Minnetonka, Mn• Market engagement with health plan CEOs to analyze Part C and D Star ratings impact, initiate remediation projects, and develop solutions which improved member experience for Medicare / Medicaid beneficiaries • Analysis of STARs performance from Complaints to Medicare, developed custom automated data visualization tool to improve data accuracy and speed to delivery which enabled repurpose o...
Continuous Improvement ManagerOct. 2007 -
Jun. 2012
Medtronic, IncContinuous Improvement Manager
Minneapolis, MN• DMAIC project leadership with high customer and $250K fiscal impact across pre-clinical research / surgical environment. • Trained 200 employees and mentored 9 Green Belts in DMAIC/continuous improvement efforts to reduce costs and implement systematic problem solving, collectively saved over $100K annually. • Collaboratively wrote and edited 235 SOPs within regulatory requirements ensuring...

Sharon's Posts

  • How I can help you

    Offering meticulous process mapping, in-depth root cause analysis, and proficient project management. We focus on pinpointing pain points and providing solutions tailored to desired outcomes, setting us apart in a competitive landscape.

  • People I am looking for

    Seeking partnerships with: - Business owners seeking efficiency in operations - Executives looking for strategic decision-making tools - Professionals in need of problem-solving expertise.

  • Experience & Cases

    Previous accomplishments: - Assisted Fortune 5 executives overcome operational efficiency challenges - Provided solutions for professionals facing various problems - Built a portfolio of satisfied and successful clients.

  • How to contact

    If you're interested, please fill the form. P.S. If you know a right person, please make an intro or share with him/her the link to this page.

No responses yet
0