Years of experience: 21

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Wayne's Career Path
Production Support AnalystApr. 2017 -
Dec. 2019
Glacier by SanlamProduction Support Analyst
Glacier Place TygervalleyJob purpose The Production Support Analyst: IT Operations will be responsible for 1st line business support in the IT Operations team, including writing MIS queries (SQL & DB2) and analysis of production issues. Key outcomes The following outcomes will be expected to be achieved by the Production Support Analyst: • Writing MIS queries for users • Evaluating and sifting user requests • Respons...
Team Leader - Client ServiceNov. 2014 -
Jan. 2017
SureswipeTeam Leader - Client Service
Cape Town Area, South AfricaManage a support team of 3. Responsible for servicing, supporting Sureswipe clients with their hardware and software products. Daily planning of teams tasks and events, assigning work according to priority. Scheduling of afterhours support roster, ensuring that all vendors and stake holders know who to contact. Responsible for team to meet all service level agreements, and staying within give...
Business Operations AnalystSep. 2011 -
Nov. 2014
SureswipeBusiness Operations Analyst
Obs Blackriver ParkProvided 1st and 2nd line support to all Bills.co.za related customer queries. Bills.co.za provided an online platform for easy bill payments. Monthly data warehouse imports for EDCON, TFG, and MRP groups. Into SQL server database. Large data sets various formats. Ensuring bills were displayed on ecommerce site as well as USSD application/dial string. Monitoring of error log files while impor...

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