Years of experience: 11
EngineerConsultingITJavaPythonSQL
Trust Score
Exceptionally trusted; proven professional excellence.
Jonathan's Career Path
Apr. 2022 -Present
GoogleTechnical Solutions Specialist, Platform, Google Cloud
Ciudad de México, México
Sep. 2020 -Mar. 2022
ZENVIAQuality Engineer Analyst
Ciudad de México, MéxicoIn Quality Assurance, my primary responsibility was to test new and existing features to ensure that our clients received high quality solutions that added value to their businesses. I was also the first filter when new bugs were reported by the support team as well as other customer facing roles.
- I developed Test Case templates.
- I helped to reduce the ticket creation from support by 10%,...
Feb. 2020 -Sep. 2020
ZENVIACustomer Support Leader
Ciudad de México, CDMX, México- In this role, my primary responsibility was managing our customer service team, including but not limited to ensuring coverage, coaching and training.
- I was also in charge of reviewing and resolving escalations whenever a difficult issue appears or a very unhappy client requested for upper management involvement.
- I conducted periodic reviews and evaluations to monitor the team performan...