Years of experience: 20

Live ChatCustomer Care SpecialistClient Relations SpecialistService Quality ManagerCall CenterCustomer Service

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Dana's Career Path
Business OwnerMay. 2023 -
Present
CheekyZ SolutionsBusiness Owner
Vancouver, British Columbia, Canada5 star customer service solutions! CheekyZ Solutions is your one stop solution for everything! With over 20 years customer support and project management experience, our team will allow you to step away from the day to day customer service and help you build your business. We go above and beyond to offer dedicated exceptional customer service to your customer base. With a team of committed an...
Account Executive Team LeadJun. 2021 -
Jun. 2023
VGWAccount Executive Team Lead
Vancouver, British Columbia, CanadaSpearheaded a team of 8 Afterhours Account Executives, elevating customer experiences and nurturing Chumba Casino advocacy among high-value players. Maintained vigilance in monitoring and delivering prompt, high-quality responses to VGW customers, ensuring unwavering commitment to excellence. Fostered cross-functional collaboration, driving collective success and refining operational efficien...
Manager/Client ServicesJan. 2019 -
Aug. 2020
Fortius Sport & HealthManager/Client Services
BurnabyDirected team of 8 Client Service Representatives in providing impeccable support to Fortius Clients, ensuring an exceptional client experience for all who engage with Fortius and the Lodge facility. Spearheaded training of client services staff and night managers, inspiring excellence in delivery of guest services. Managed daily Lodge operations, harmonizing guest services, front desk, house...

Dana's Posts

  • How I can help you

    Leader in customer experience with 10+ years in support operations. Expertise in B2B SaaS, troubleshooting, team leadership, escalation management, knowledge base, process improvement, and data analysis. Tools: Zendesk, Intercom, Jira, Salesforce.

  • People I am looking for

    Seeking partnerships with businesses from startups to established firms. Aim to deliver 5-star customer satisfaction across all channels.

  • Experience & Cases

    Achievements: - 5-star satisfaction scores in e-commerce - Improved client retention rates - Reduced response times with data insights - Enhanced team performance Clients: Bmo Vancouver Marathon, ESPN, Skipperi, and more.

  • How to contact

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