Riyadh, Saudi Arabia · On-site• Developing & implementing IT strategies and roadmap as per SLAs; managing service catalog and portfolio
• Supervising IT operations including Incident, Problem, Change, Configuration, Knowledge and Request Management
as per ITIL methodologies; devising & deploying strategies for streamlining communication entailing service management
• Successful conduction of SA-CCC audit for Information S...
Riyadh, Saudi Arabia- - Oversee technical projects in alignment with organizational goals
- Led and delivered the infrastructure capability and transformation for cloud and internal systems with a focus on user-experience and performance for cloud-based ERP system -Led efforts to improve business applications and business technology process through rigorous data collection and analysis
- Rigorously maintains and...
Al-Khobar Governorate, Saudi Arabia- Lead the design, implementation, and improvement of service ownership and a service taxonomy, service level management, the service catalog and service portfolio management
- Oversee ITIL service operations and transitions activities, including incident management, problem management, request management, knowledge management, change management, and configuration management
- Help articulate...