Years of experience: 20

United States

Trusted by top professionals

  • WE
    WALAA EL Jurdi
    GRAPHIC Designer @FREELANCE
    Verified
    I had a pleasure working with mr. Zack Elawar, a trustwothy, professional, educated & up to date person.

Trust Score

Exceptionally trusted; proven professional excellence.

90%
Zack's Career Path
ServiceNow ConsultantNov. 2021 -
Present
Engage ESMServiceNow Consultant
Dallas, Texas, United StatesCertified ITIL and ServiceNow admin with history of achieving and developing cost effective solutions to meet customer business requirements and enhancing system functionality and administration. Also, Agile development, performance analytics and technical. Strong leadership with demonstrated ability to Work effectively with individuals at all levels and in all functional areas. In my current...
IT Applications Service & Service Now Administrator/Developer Nov. 2020 -
Nov. 2021
Houston Airport SystemIT Applications Service & Service Now Administrator/Developer
Houston, Texas, United StatesWorks directly with IT Management to align ServiceNow with IT organization strategy Establish and follow governance to allow for cohesive development from multiple organizations and teams Responsible for the design, administration and development of ServiceNow core applications to support the company’s technical operations to meet business objectives and Perform system and application configu...
Remedy Force Administrator Sep. 2020 -
Nov. 2020
Dallas Fort Worth International Airport (DFW)Remedy Force Administrator
Dallas-Fort Worth MetroplexMy duties as Remedy force Administrator for DFW International Airport based on ITIL , policies, and technology to increase operational efficiency, system availability, CMDB and customer satisfaction. Also my responsibility as Remedy Force Admin include: Create custom fields and modifies pick list values Create and manage Workflow Create and manage Approval processes related to Change Manageme...

Zack's Posts

  • Cases & Experiences

    Our past successes encompass: - Elevating sales rates by a noteworthy 10% - Implementing innovative marketing strategies for diverse industries - Consistent achievement of set targets, contributing to overall business growth

  • Work Order

    We offer comprehensive solutions for businesses such as flower shops and retail stores, including: - Enhancing online presence and brand awareness - Boosting customer engagement and sales - Providing actionable insights to help shape future strategies

  • How to contact

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  • About

    • 10+ years in ServiceNow development • Experts in digital transformation • Proven track record in enhancing IT operations • Delivering innovative solutions for complex challenges

  • Cases & Experiences

    • Completed multiple ServiceNow projects • Improved client operational efficiency by 30% • Successfully automated workflows • Delivered customized solutions for diverse industries

  • Work Order

    • We help with creating customized applications • Develop user-friendly portals and service catalogs • Streamline ITSM processes • Enhance operational efficiency with tailored solutions

  • How to contact

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