Years of experience: 19
United States
Trusted by top professionals
Trust Score
Exceptionally trusted; proven professional excellence.
Ginnette's Career Path
Feb. 2024 -Present
FreelanceSenior Program / Project Manager
Oct. 2016 -Jan. 2023
Alintech TechnologyEngineering Manager / PMO - Operations
RemoteDirecting and leading the business and client portfolio. Coaching and developing the management team to implement with best practices the operation, technical, and program management governance frameworks.Driving the organization's services and products. I am responsible for making critical operational decisions, establishing metrics, and running and adjusting budgets. Managing the business a...
Nov. 2013 -Jun. 2015
Zenith Education GroupSenior Manager Contact Center / Support Center
Thorthon, Colorado
Managing and developing a team of 7 to 9 supervisors, with teams of 12-17 representatives, Assuring their goals are oriented and aligned to the business goals such as; success rate, AHT, call lead ratio etc. Monitoring team performance to assess progress toward site goals, and set individual and team goals and objectives accordingly. Drives and support quality projects assuring the appropria...