Shivani's Posts
How I can help you
I offer a comprehensive suite of services including customer service, quality audits, and operations management, enhanced by my expertise in project management, quality assurance, ticket, and queue management. My approach is rooted in proactivity, efficiency, and a commitment to quality.
People I am looking for
I am adept at handling team escalations, preparing and updating reports, leading teams, and interacting with clients. I ensure thorough document maintenance, process SOPs, and drive updates. I excel at conducting quality audits and providing feedback. My competitive edge lies in effective ticket allocation, adept handling of escalated issues, scanning queues, and collaborating with internal teams for updates.
Experience & Cases
I am particularly interested in clients such as Google and Zurich, among others. My skills and services are beneficial to a diverse range of clients, from start-ups and MNCs to KPOs, offering them value through my operational efficiency and management skills.
How to contact
If you're interested, please fill the form. P.S. If you know a right person, please make an intro or share with him/her the link to this page.