Years of experience: 19

Hungary

Trust Score

Highly reliable; strong professional involvement.

60%
Natalia's Career Path
Career breakNov. 2022 -
Present
Self EmployedCareer break
Budapest Metropolitan Area
CRM OwnerOct. 2020 -
Oct. 2022
KasperskyCRM Owner
Budapest, HungaryOverall management of Sales Enablement and Data Quality related programs, incl. operational support of the CRM (Salesforce) for 1000+ users, support of the knowledge base, process improvements within Salesforce, migration to the new CRM. Leading the distributed team of 9 people. Key results: - Migration to the new CRM – MVP readiness in 3 month; - We reduced overdue pipe up to 80%-90%; - Nume...
Business Process Improvement Group ManagerFeb. 2020 -
Sep. 2020
Yandex.MoneyBusiness Process Improvement Group Manager
Moscow, Russian FederationOverall ownership of several internal systems (CRM, Customer Support, Client management), process improvements for related departments and leading the team of 5 people. - Management of backlog for several internal infrastructure systems; - CJM, system of trigger communications with the customer, new KPI system, customer satisfaction surveys; - Quality Assurance function introduced to the cust...

Natalia's Posts

  • About myself

    Armed with 17 years of experience in the software development and information security industries, I have been leading Business Transformation and Sales Enablement with a keen focus on Business Process Management. My expertise ranges from managing Sales and Marketing to Customer Support and IT Service Management. I have successfully led a team of 9, specializing in Sales Enablement Programs and managing CRM like Salesforce's Sales cloud. With work experience spanning Russia and Europe (Italy and Hungary), I am fluent in English, Italian, and Russian (native). I hold dual citizenship - Italian and Russian. Some of my key achievements include: migration to a new CRM within 3 months, reduction of overdue pipe by 80-90%, numerous process improvement projects within CRM Salesforce, implementation of a new online onboarding course, and integration of a Data Enrichment platform for certain markets.

  • Job Description

    My ideal job offers an interesting project, the ability to work remotely, and flexible work hours. I am open to opportunities that provide growth and learning while allowing me to utilize my skills and experience to contribute to the organization's progress.

  • How to contact

    If you're interested, please fill the form. P.S. If you know a right person, please make an intro or share with him/her the link to this page.

No responses yet
0