User Experience leadership on all elements of ServiceNow platform integrations and other cloud business solutions for enterprise-level, Fortune 500 clients in the healthcare, technology, and mortgage industries. Projects led to measurable improved usability, time efficiency, and cost savings.
RemoteProduct Design leadership on a FinTech digital products and B2B service consultation for top five industry leaders in the banking and mortgage industries. Responsible for client interface, facilitation of design workshops, user testing, and creation of design assets like service blueprints, personas, wireframes, interactive mockups, user flows, customer journey maps, design specifications, an...
San Diego, California, United StatesLed design thinking workshops and product development across a range of avionic networking solutions for the U.S. Navy and Army. Responsible for cross disciplinary collaboration between Design, Engineering, and Product. Former secret clearance.