London, England, United KingdomResponsible for shaping and executing the client strategy for the Northern Europe Hub (32 DOS across UK, IE, NL, DK, SE, NO), adapting the brand’s overall strategy to local specificities. The role encompasses client engagement, strategic marketing, the curation of remarkable brand experiences and pioneering innovative initiatives tailored at UHNW individuals. I collaborate closely with cross-...
London, United KingdomResponsible for sustaining the growth and improvement of the Clienteling function to enhance the brand’s perception and engagement in the local market (24 DOS). Focus on equipping the retail network with the knowledge and tools needed to optimise client portfolio development, fostering a sense of ownership, empowerment and accountability. - Improved capillarity of KPIs to empower all Client a...
Sep. 2016 - Aug. 2018
GucciClienteling Coordinator UK & Ireland (Pilot of new function)
London Area, United KingdomI had the privilege of spearheading the successful launch (pilot and structure) of the innovative Clienteling function within the UK&IE (as a first pilot market in Europe), guiding it through a transformative shift from a traditional retail focused approach to a client centric mindset. - Responsible of spreading the Clienteling vision, culture & approaches among all store teams, working close...