Years of experience: 22

ITConsultingKanbanBI AnalystProject ManagerBPMN

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Valdemar's Career Path
IT ManagerNov. 2019 -
Present
Ottech Serviços e TecnologiaIT Manager
Jundiaí, São Paulo• IT Service processes implantation with ITIL. • Root Cause Analysis processes deployment and protocols in Service Desk incidents. • Structuring and implementing Project Management processes in the Project Team. • Structuring and implementing the processes of the ERP Sage X3 Development Team. • Support Team structuring. • IT Service Catalog with SLAs and SLOs definition. • Jira software impla...
Information Technology Business ConsultantFeb. 2019 -
Oct. 2019
Self EmployedInformation Technology Business Consultant
Campinas Area, Brazil• Project IV - IT Services Restructure • LAN restructure, with improved customer perception of internal network usage and internet access. • Machine standard definition to acquisition. • Annual plan to replacement of out-of-support equipment. • Outsourcing printing. • Panasonic PBX Support • IT Services Catalog and SLAs development. • Service Desk process development. • Root Cause Analysis pr...
Information Technology Business ConsultantSep. 2018 -
Jan. 2019
Self EmployedInformation Technology Business Consultant
Campinas Area, Brazil• Project III - Cyber ​​Security • IT Security Policy Development (ITIL) • Security Policy deployment • LGPD • Root Cause Analysis processes on security incidents