Years of experience: 12
Sales & BizDevProject ManagerITConsultingStartup FounderBusiness Owner
Trust Score
Exceptionally trusted; proven professional excellence.
Rafi's Career Path
Jan. 2023 -Present
Sunny GroupRetail and IT Operations Manager
Maun, North-West District, Botswana• Led project management initiatives that enhanced retail operations and IT infrastructure, resulting in an 18% increase in operational efficiency • Optimised operational processes through new strategic plans, which led to a 15% improvement in customer satisfaction scores • Coordinated cross-functional teams to ensure seamless project execution and delivery.
Feb. 2022 -Present
UNICYBERSOperations and Project Manager
Visakhapatnam, Andhra Pradesh, India• Successfully managed and delivered over 80 cybersecurity and IT training projects with a 95% client satisfaction rate and a 98% on-time completion record • Developed and implemented customised project plans and training programs. • Conducted risk assessments and implemented mitigation strategies to ensure project success. • Collaborated with stakeholders to align project objectives with bus...
Jun. 2021 -Dec. 2022
The Q (Shawarma and Burger)Operations & IT Manager
Doha, Qatar• Optimised operational efficiency by overseeing the project management and implementation of new IT systems, reducing customer wait times by an average of 4 minutes. • Implemented POS systems and streamlined customer service processes, enhancing user experience. • Led a team of IT professionals to maintain system integrity and uptime. • Analyzed operational data to identify areas for improve...