Years of experience: 6
SportsTech SupportFrontend Developer✔️ ITUnited Kingdom
Trust Score
Exceptionally trusted; proven professional excellence.
Chimbuchi's Career Path
Jun. 2020 -May. 2021
Crossover for WorkCustomer Support Agent
Remote• Maintained exceptional customer service with a Customer Satisfaction rate of over 90% across various products including Kayako, SchoolLoop, BiznessApps, ACRM, GoMembers, and OnDemand.
• Oversaw front-line services focused on resolution, efficiency, emotional intelligence, and customer satisfaction for users across platforms.
• Established excellent customer relationships while managing sens...
Jan. 2016 -Jul. 2018
Louisville Girls High SchoolIT Director
• Oversaw the upgrade of the school's entire network infrastructure, setting up of the school's audio-visual laboratory and electronic library.
• Implemented an intranet system that allowed teachers to input student scores into the e-reporting application from the comfort of their offices.
• Headed a 10-person team that produced, implemented and printed student e-reports for examinations; red...
Mar. 2013 -Mar. 2014
The Gambia• Member of a 2-person team that oversaw the entire upgrade of the network infrastructure of the entire office building; the success of the network upgrade restored access to the African Union e-mail servers and AU-wide phone networking system.
• Implemented a firewall system that provided internet load balancing features, blocked unauthorized access to certain websites during office hours, p...