Years of experience: 25
Marketing Analytics ManagerTech SupportCopywriterProject ManagerContent managementScrum
Trust Score
Highly reliable; strong professional involvement.
Steven's Career Path
Aug. 2023 -Feb. 2024
Electrolux GroupSystem Administrator
Alphen aan den Rijn, South Holland, Netherlands · On-site-Incident & change management ServiceNOW
-Authorization management
-Escalate incidents
-Install applications
-Configurate hardware, software, systems, networks, printers, scanners, mobile/tablets
-Repairs
-CMBD management
IT landscape: Windows 10, Office 365, SharePoint, MS Teams, Remote desktop, TeamViewer
Aug. 2022 -Aug. 2023
Partners voor JeugdFunctional Application Manager
Amsterdam · Hybrid- Ensuring the functioning of (central) business applications and databases in the HR domain.
- Developing, promoting, and monitoring specifications and plans for daily management of applications.
- Managing the delivery of products/services according to established XLA's (Extended Level Agreements) and SLA's - Performing service management processes following ITIL standards.
- Contract and v...
Jan. 2022 -Aug. 2022
Hoshizaki Europe B.V. (EMENA)System Administrator
Amsterdam, North Holland, Netherlands · Hybrid- Technical assistance over the phone, email, or face-to-face
- Perform (remote) troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Escalate unresolved issues to the next level
- Identify and suggest possible improvements on procedures...