►Managed team of six process design consultants supporting the Deposit Products Operations organization.
►Influenced stakeholders to adopt and integrate technology and effectively manage using data analysis.
►Achieved savings of over $4M YoY by executing and managing a process improvement portfolio of initiatives.
►Recruited, hired and onboarded team members. ►Provided talent development stra...
Jan. 2006 - Dec. 2008
Bank of AmericaAssistant Vice President I Process Design Consultant
►Led the development and implementation of technology process solutions including a $1.6M budget.
►Monitored the effectiveness of implemented changes and solutions.
►Deployed initiatives delivering $14M annually in benefits once fully rolled out.
►Implemented capacity saving technology solution to 1,000 banking centers which included 5,500+ teller windows. Achieved 8% additional savings ahead...
Jan. 2003 - Present
Bank of AmericaVice President I Process Design & Customer Segment Consultant
Charlotte, North Carolina Area►Key contributor in developing, designing, deploying initiatives for the $24M Global Banking & Markets division.
►As primary business support consultant, eliminated organizational pain points through business assessment, project implementation, and data analytics.
►Executed operational measurements field study to acquire data and validate existing business models.
►Consulted with senior leade...