Years of experience: 13

ArtB2BB2CEvent Producernon-formal educationEvents & Festivals

Trust Score

Highly reliable; strong professional involvement.

70%
Zapodeanu's Career Path
Project ManagerJun. 2019 -
Present
Webhelp RomaniaProject Manager
Iasi County, Romania
Senior SupervisorFeb. 2018 -
Jun. 2019
Webhelp RomaniaSenior Supervisor
Iasi County, Romania• Monitor the KPIs (Sales, NPS, Solving Rate,Productive hours/Activity) and manage all necessary actions to keep them on track. • Close monitoring of the teams' performace; • Rise of competency of agents; •Trains and motivates team members to be able to perform task; • Supervising and evaluating the performance of agents daily, weekly and montly; • In charge of weekly target KPI'S; • Take par...
Head ManagerSep. 2016 -
Jan. 2018
Webhelp RomaniaHead Manager
Iaşi, Romania