Years of experience: 15

💸 MarketingBusiness Development ManagerAccount Manager👍 Sales & BizDevPartnerships ManagerMedia & Telecommunications

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Carolina's Career Path
Customer Success ManagerNov. 2022 -
Present
PilotlyCustomer Success Manager
London, England, United Kingdom- Lead the management of customer success and satisfaction initiatives, ensuring a seamless and positive experience for clients by delivering tailored product solutions - Build and nurture strong, long-term relationships with customers at every stage of their journey, from onboarding to retention, driving loyalty and engagement - Gain an in-depth understanding of the research process and prod...
Sr Creative Project ManagerAug. 2021 -
Nov. 2022
SuoersideSr Creative Project Manager
Remote- Led the strategic planning and execution for a diverse portfolio of client accounts, ensuring tailored approaches for each client’s needs - Served as the primary liaison between clients and the design team, facilitated clear communication and alignment on project objectives and deliverables - Oversaw the quality control process to ensure that all deliverables met or exceeded client expectat...
Senior Account ManagerJun. 2021 -
Aug. 2021
Ariadna Communications GroupSenior Account Manager
Bogota,D.C., Capital District, Colombia-Led account management for ProColombia, a key entity promoting the country's brand, international tourism, foreign investment, and non-traditional exports -Ensured strong global brand strategy and outreach, collaborating with multidisciplinary teams to manage strategic accounts and enhance Colombia’s image and economic growth

Carolina's Posts

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    How I can help you

    Developed customer strategies and boosted retention across fintech, market research, insurance, and advertising. Achieved high client retention by building and nurturing strong relationships, ensuring satisfaction and loyalty.

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    People I am looking for

    - Open to all client sizes - Experience from teams of 10 to 800 - Versatile in adapting to diverse team dynamics

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    Experience & Cases

    - Managed top accounts: Heineken, Nivea, Coca Cola, Marriott, Amazon, Netflix - Achievements: 98% retention, 99% satisfaction - Broad industry experience

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    How to contact

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