Years of experience: 11
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Trust Score
Exceptionally trusted; proven professional excellence.
Dilbar's Career Path
May. 2022 -Oct. 2022
Akvelon, Inc.Delivery Manager
Belgrade, SerbiaLaunched AI software solution for 4 tier-1 customers (FAANG), conducting customer needs analysis and developing custom product setup and user training strategy;
Supervised a geographically dispersed team of 15 customer support agents, fostering a collaborative work environment and boosting individual and team productivity;
Engaged actively with top-tier executives across diverse roles such as...
Aug. 2021 -Dec. 2023
Fuse Service: HVAC, Refrigeration, Electrical & PlumbingRemote Installation Coordinator
San Jose, California, United StatesSupported accurate and efficient installation and service processes for HVAC, Plumbing, Solar, and Electrical systems;
Successfully coordinated over 25 installation teams and service requests, managed technician schedules, and optimized workflows within the CRM;
Resolved client issues and handled conflicts professionally, achieving a 90% satisfaction rating;
Achieved high warranty sales, mana...
May. 2021 -Present
Gurnick Academy of Medical ArtsAccounts Receivable and Payable Accountant
USASkillfully operated CRM platforms such as QuickBooks and Jira to accommodate and service an average of 50 customers daily, closely coordinating with the cross departments;
Coordinated financial processes across departments (Financial Aid, Admissions, International students, Alumni, Administration office) ensuring 95% customer satisfaction; Troubleshoot customer requests and provided training ...