Years of experience: 13
MVP✔️ ITAmplitudeCJM💼 C-level Executive🔥 Startup Founder
Trust Score
Highly reliable; strong professional involvement.
Akali's Career Path
Apr. 2022 -Present
Intch, IncProduct Manager
Aug. 2021 -Feb. 2022
ZELFProduct Manager
Франция- Added alternative ways to top-up the card in case of failure, which increased monthly top-ups by 4%
- Added a reminder for "dead users'' with a survey. This allowed to identify weak points in communication with clients during onboarding and make the process more transparent
- Decreased the time needed to return money for purchases using bonus program from 2 days to 24 hours, which increased...
Feb. 2020 -Aug. 2021
M/R ResearchProduct Researcher
Москва, Москва, Россия- Conducted around 150 in-depth interviews (30 of them in English)
- Analyzed customer experience and built Customer Journey Maps, BPMN, JTBD
- Provided examples for one of the leading insurance companies of how competitors, previously lagging behind in terms of technology, bypass them by simplifying processes
- For a foreign online Facebook game, we segmented customers, formulated values a...