Years of experience: 7
Customer Researcherš„ Startup FounderāØ Business Ownerš Sales & BizDevš¼ C-level Executivešø Marketing
Trust Score
Highly reliable; strong professional involvement.
Raj's Career Path
Jan. 2022 -Present
Etech Global ServicesAsst. QA Lead
RemoteAs an Asst. QA Lead I :
- Manage and lead a team of Quality Analysts/Speech & Text Analysts.
- Prepare and present actionable insights report to clients (remote presentation).
- Manage pipeline effectively to meet client requirements and make an impact on customer service.
- Attend and calibrate client calls as and when required.
- Ongoing relationship management and customer success
Aug. 2021 -Present
Tech-SideFounder
Remote
Jun. 2021 -Dec. 2021
Etech Global ServicesSpeech & Text Analyst
Gandhinagar, Gujarat, Indiaā¢ I primarily operated on an AI-based analytics platform, Call Miner.
ā¢ In addition to being responsible for AI categories, I provided actionable insights to our clients.
ā¢ Gathered information to help improve Consultant/Agent performance and build customer satisfaction.
ā¢ Provided with deep analysis to avoid clients' customer churn.