Years of experience: 1

Chat SupportChief Customer Officer (CCO)Help Desk SupportAIB2CLive Chat

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Pavel's Career Path
Customer Support SpecialistJul. 2017 -
Apr. 2019
IQ Option Europe LtdCustomer Support Specialist
St Petersburg City, Russia1. Responded to customer queries in a timely and accurate way, via phone, email or chat 2. Identified customer's needs and helped customers use specific features 3. Analysed and reported product malfunctions (for example, by testing different scenarios or impersonating users) 4. Updated our internal databases with information about technical issues and useful discussions with customers 5. Mon...