Years of experience: 14

IT ManagerIT DirectorTech Supportāœ”ļø ITIndia

Trust Score

Highly reliable; strong professional involvement.

70%
Deepak's Career Path
Senior Techops Engineering Manager Jul. 2020 -
Present
OcrolusSenior Techops Engineering Manager
Gurugram, Haryana, IndiaI blueprint strategy and roadmap for organizational excellence in the application of ITSM services, procedures and tools; set up OKRs, KPIs, and SLA of ITSM. I administer JIRA for ITSM and IT projects; manage network services; and own the Incident, Request, Problem, Change and Escalation processes. In addition, I lead the planning & budgeting of IT Operations in the US and India (Noida, Gurga...
Information Technology ManagerJul. 2020 -
Dec. 2021
OcrolusInformation Technology Manager
New Delhi, DL, IndiaJoined as the 1st employee of the IT Division to plan, set up, and oversee the entire IT infrastructure and operations for all Indian offices along with building a team of 15+ members. Over my tenure, my responsibilities were to lead strategic and operational planning to achieve core business goals; prioritize technology initiatives, and coordinate the evaluation, deployment, and management o...
Computer Network ConsultantFeb. 2019 -
Jul. 2020
Ministry Of Corporate AffairsComputer Network Consultant
New Delhi Area, IndiaWhile working as a Consultant- Network on a contract basis, I played a major role in building and developing infrastructure for CDM Division under MCA while managing junior IT consultants and delegating work. Moreover, I worked closely with Website and App Developers in testing website functionality. Deployed websites on LAMP and WAMP stacks on the Indian Government Cloud. Managed patches for...

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